WAYCOM Technology has a team of senior technical consultants with many years of proven experiences on technical service and project management in the industry. With our professional team, WAYCOM Technology provides customer-oriented solution to enable our client to excel in his business. WAYCOM Technology service team is not only recognized by our clients including Fortune 500 companies but also is trusted by our principals AVAYA, Nice and others.

 

Here are introductions of some senior staffs at WAYCOM Technology.

 

 

 

Peter Shi, Service Director at WAYCOM Technology, locating in shanghai, has 15 years experiences in telecom industry, 11 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 5 years experiences on NICE series product support. He is one of senior experts at WAYCOM Technology and even in the industry. His rich experiences has made great contributions to provide excellent project management, design and implementation of comprehensive AVAYA Contact Center solution, consulting service of implementation/maintenance/utilization of AVAYA IP telephony/CMS system and NICE recording products to our clients.

 

ACCT (AVAYA Convergence Certificated Teacher)

ACSCD (AVAYA Certified Specialist IP Telephony Design)

Certified NICE Sales Professionals

 

The project completed in 1999 is first successful accomplishment of “5 Port Network in 1 MCC” solution in china, which includes AVAYA DEFINITY G3R system, 5 MCC cabinets, 19 Port Network, over 1000 contact center agents and 40 E1 trunks. Peter Shi participated in whole project implementation as project manager.

 

This is very complicated project to setup Intel global voice private network system in china. Peter Shi leaded this project on implementation and cutover. As key person of project implementation team in china, Peter Shi had close communication with Intel global team to assure success of project upon well cooperation. The project was implemented from 1997 to 2006 in a planed succession which includes AVAYA S8710 system, 7 MCC cabinet, 7 Port network, over 4000 extension lines, 28 E1 trunks and INTUTITY AUDIX MAP100 system.

 

As senior consultant at WAYCOM Technology, Peter Shi designed local system solution tailored with client requires as well as proposed completed implementation plan to ensure successful accomplishment of project taking on the role of project manager. The project completed in 2005 is partial of Intel global voice private network system buildup, which includes AVAYA S8700 system, 2 MCC cabinets, 2 port network, over 1500 extension lines, 11 E1 trunks and INTUITY AUDIX MAP100 system.

 

 

Phil Chen, senior service manager at WAYCOM Technology, locating in shanghai, has 15 years experiences in telecom industry, 12 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 5 years experiences on NICE series product support. He is one of senior experts at WAYCOM Technology and in the industry as well. His outstanding and comprehensive industry knowledge is recognized and trusted by both of our principals and clients. Phil Chen has proven experiences on design and implementation of AVAYA IP telephony solution and AVAYA Contact Center solution, installation and troubleshooting of AVAYA IR system, and also professional project management.

 

ACSCI (AVAYA Certified Specialist IP Telephony Implement)

 

The project was first successful case of accomplishment of AVAYA IP telephony solution in china and implemented from 2002 to 2006 in a planned succession, which includes AVAYA S8710 system, 3 G650 media gateway, 3 Port network and over 2000 IP phones. Phil Chen took on the grand role of project management. His strong skills on project plan and handling guaranteed successful implementation which was recognized by AVAYA and Citigroup.

 

The project was completed in 2005, which spans AVAYA IP telephony, Voicemail System and Contact Center technology. The products installed in this project includes AVAYA S8710 system, 8 G650 media gateway, 4 Port network, over 1500 extension lines, 10 E1 trunks, INTUITY AUDIX MAP100 system and suite of AVAYA contact center products. As senior consultant and account manager of Citigroup, Phil Chen designed solution and managed whole implementation. His contributions on this successful accomplishment were highly appreciated by principal and client, and he was also awarded prize in acknowledgement of his excellent performance in this project by Citigroup.

 

Phil Chen participated in this important and complicated project as key member of project. His solid knowledge of product and solution contributed in reliable design for client to establish Intel global voice private network system to sustain efficient business operation healthily. The whole project was implemented from 1997 from 2006 and completed in 2006 which includes AVAYA S8710 system, 7 MCC cabinets, 7 Port network, over 4000 extension lines, 28 E1 trunks and INTUITY AUDIX MAP100 system.

 

 

Jason Zhou, senior service manager at WAYCOM Technology, locating in shanghai, has 10 years experiences in telecom industry, 10 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 5 years experiences on NICE series product support. As senior expert at WAYCOM Technology and in the industry, Jason Zhou is good at project management, installation and maintenance of AVAYA voice system and AVAYA Contact Center system. He has also great deal of proven experiences on implementation of multi-sites solution based on IP telephony.

 

ACSCI (AVAYA Certified Specialist IP Telephony Implement)

 

This is first successful accomplishment of MBS solution in china which was completed in 2004 and includes AVAYA S8700 system, 6 G650 media gateway, 3 Port network and over 500 agents. Jason Zhou led project team to achieve this milestone and also collaborated with client to succeed in network connection with Hong Kong Citibank contact center.

 

As project manager, Jason Zhou led team to have successful accomplishment of KPMG china project that includes AVAYA S8710 ESS, G650 media gateway, 7 remote accesses and over 1500 extension lines. The perfect implementation of AVAYA IP telephony, IP remote gateway and ESS solution in this project was talked up by principal and client.

 

DELL Xiamen Contact Center is one very important system for DELL to promote efficiency and quality of service to their customers. Jason Zhou led implementation of this project. His professional experiences on project management resulted in consummate performance throughout project implementation, which assures stability and reliability of system under the pressure of huge voice traffic after handover so that DELL deployed their direct selling strategy in china smoothly.

 

 

Sean Sima, senior service manager at WAYCOM Technology, locating in Beijing, has 11 years experiences in telecom industry, 9 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 4 years experiences on NICE series product support. He has proven experiences on implementation of multi-sites solution based on IP telephony, installation and maintenance of AVAYA voice system and contact center system as well as project management.

 

ACCT (AVAYA Convergence Certificated Teacher)

ACSCI (AVAYA Certified Specialist IP Telephony Implement)

ACSCD (AVAYA Certified Specialist IP Telephony Design)

NICE VOIP & Storage Center

 

Sean Sima took full role of management for DHL china contact center project. His strong skills on project management brought on successful accomplishment. In this project, Sean led team to establish an extensive contact center network of 3 district centers and 11 branch centers for DHL China. The project included setup of AVAYA S8700 system, SCC cabinet, over 300 agents and 12 E1 trunks.

 

Sean Sima was project manager in this case. The implementation plan of project he proposed guaranteed project accomplished successfully. His detailed plan and intense concentration on performing each step enables project implemented smoothly. The project was completed in 2004 and includes setup of AVAYA S8700 system, SCC cabinets, over 300 contact center agents and 12 E1 trunks.

 

Sean Sima managed implementation of Beijing Grand Hyatt Hotel project throughout. This was typical project of AVAYA comprehensive hotel solution in china. Depending on professional project handling skill and strong product knowledge, Sean Sima made the project completed successfully in 1999. The whole system includes AVAYA DEFINITY G3R system, MCC cabinets, Voicemail and over 3800 extensive lines.

 

 

Henry Jin, senior consultant at WAYCOM Technology, locating in shanghai, has 14 years experiences in telecom industry, 10 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 4 years experiences on NICE series product support. He is specialist on design and implementation of all AVAYA technology related solutions and communication network system, and also he has rich experiences on installation and maintenance of AVAYA Voice and contact center system.

 

ACSCI (AVAYA Certified Specialist IP Telephony Implement)

Senior Engineer (Authorized by China Government, Communication)

 

This is sub-project of Intel global voice private network system, which was accomplished in 2004. Henry Jin participated in solution design and took ownership of project implementation. The project included setup of AVAYA S8700 system, MCC cabinets (distributed architecture) and over 2000 extension lines.

 

WAYCOM Technology provided comprehensive communication system solution to Citigroup CITI Tower in 2005. The solution spanned whole enterprise telecom infrastructure of IPPBX, contact center and related applications. By integrating advanced AVAYA IP telephony/contact center technology and professional NICE recording system, WAYCOM Technology cooperated with client to establish efficient enterprise communication system to facilitate development of business. As key person of project team, Henry Jin participated in whole project implementation and made the great effort to ensure project success. The products covered in this project includes AVAYA S8710 system, 8 G650 media gateway, 4 Port network, over 1500 IP phones, 100 contact center agents, INTUITY AUDIX MAP100 system, AVAYA ACD, CMS, IR, CTI, NICE products and wallboard etc.

 

Henry Jin carried out project at Jilin Tonghua Steel Group Corporation as project manager. This large project was completed in 2000 and included installation of AVAYA DEFINITY G3R system, MCC cabinets and over 5000 extension lines.  

 

 

Toby Chen, senior consultant at WAYCOM Technology, locating in Beijing, has 14 years experiences in telecom industry, 6 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 4 years experiences on NICE series product support. Toby Chen is recognized NICE expert in china by NICE and clients. Design and troubleshooting of NICE system, AVAYA Module Message, AVAYA Voice system and AVAYA Contact Center system are his strong points.

 

ACSCD (AVAYA Certified Specialist IP Telephony Design)

NICE Logger & CLS

NICE VOIP & Storage Center

NICE Perform System

 

Toby Chen took full role of project management to accomplish project at SUN micro-system Beijing in 2005, which includes AVAYA DEFINITY G3SI system and over 800 extension lines.

 

As project manager, Toby Chen led team to accomplish the project at PwC consulting Beijing branch perfectly. Through a well-thought out scheme, the project was implemented without issues in the manner of professionalism. The whole implementation covers setup of AVAYA S8700 system, G650 media gateway, over 2000 IP phones and AVAYA Module Message system.

 

Toby Chen led implementation of completed NICE solution to HP Dalian Service Centre in 2004. His strong NICE product knowledge ensured project accomplished successfully. His skilled project management guaranteed implementation of project to satisfy requirements of client in regard to high quality handover on time. The project covered system setup of NICE voice logger, NICE CLS, NICE ScreenLogger and NICE Universe.

 

 

Take Su, senior service engineer at WAYCOM Technology, locating in Beijing, has 13 years experiences in telecom industry, 8 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 4 years experiences on NICE series product support. He is accomplished in implementation of AVAYA Voice/Contact Center/PDS solution and NICE recording solution. Take Su also has rich experiences on troubleshooting of related AVAYA and NICE products.

 

ACACN (AVAYA Certified Associate of Communication Networking)

 

As key member, with contribution of his rich experiences and product knowledge, Take Su worked with others together to carry out lots of project successfully.

 

Project of AVAYA S8700 system solution and AVAYA Contact Center Solution

 

Project of AVAYA DEFINITY G3R system solution and AVAYA Contact Center Solution

 

Project of AVAYA S8700 system, CMS and Contact Center Solutions

 

Project of AVAYA S8710 system and IPT telephony solutions

 

Project of AVAYA PDS solution

 

Project of NICE call focus solution

 

Project of NICE Log & CLS solutions

 

 

Terry Gao, senior service engineer at WAYCOM Technology, locating in Guangzhou, has 10 years experiences in telecom industry, 5 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 3 years experiences on NICE series product support. He participated in lots of project and accumulated rich experiences on installation and troubleshooting of AVAYA Voice system solution, AVAYA Contact Center Solution and NICE recording solution.

 

ACACN (AVAYA Certified Associate of Communication Networking)

 

As senior service engineer, Terry Gao participated in projects with his skills and knowledge to make implementation successfully.

 

Project of AVAYA S8700 system and contact center solutions

 

Project of AVAYA S8710 system and contact center solutions

 

Project of AVAYA S8500 system, CMS, contact center solutions and NICE Log solution

 

Project of AVAYA S8300 system and IP telephony solutions

 

Project of AVAYA ACD, CTI and contact center solutions

 

Project of AVAYA ACD, CTI and contact center solutions

 

Project of AVAYA DEFINITY G3SI and enterprise communication solutions

 

 

Victor Tao, senior service engineer at WAYCOM Technology, locating in Shanghai, has 16 years experiences in telecom industry, 11 years experiences of support and service on AVAYA series product including AT&T and Lucent products, and also 2 years experiences on NICE series product support. He has years of proven experiences on installation and troubleshooting of AVAYA voice system and AVAYA contact center system.

 

ACACN (AVAYA Certified Associate of Communication Networking)

 

Victor Tao makes great contributions to ensure implementation of projects successfully with the spirit of customer oriented.

 

Project of AVAYA S8300 system and Enterprise communication solutions

 

Project of AVAYA DEFINITY G3SI system and Enterprise communication solutions

 

Project of AVAYA S8500 ESS and IPT solutions

 

Project of AVAYA DEFINITY G3R and contact center solutions

 

Project of AVAYA DEFINITY G3SI and contact center solutions

 

Project of AVAYA DEFINITY G3SI and contact center solutions

 

Project of AVAYA DEFINITY G3SI and private communication solutions