There is nothing “hit-or-miss” about delivering excellent service. It is WAYCOM Technology’s primary differentiator in the information technology marketplace. Our flexible and strict strategy of service and support underpins our service quality and client relationships. If you have an opportunity affording us for service, we assure to serve you with professionalisms in keeping your system in good working condition to improve uptime. In addition, WAYCOM Technology will offer one year technical service and support free of charge to clients as long as you choose us to provide product.
Approach of WAYCOM Technology is exceptionally customer-centric. We set up hotline service to ensure that you can reach us immediately to request our service and support. At your convenience, you can also contact the people at WAYCOM Technology whom you are familiar with. Whichever method you use, through our centralized and customer-oriented initial call process, WAYCOM Technology people will have prompt response to serve you.
WAYCOM Technology has team of experienced technical specialists in the industry as Tier 2 by product. Tier 2 provides prompt support to first line engineer and clients within the requested time to fix problem, and also gives us ability to manage and supervise quality of service. Moreover, WAYCOM Technology will make every effort to take preventive actions proactively to avoid potential problem and improve uptime.
Once discovering potential problem or necessary upgrade on your system, WAYCOM Technology will consult with you about our solution, and also get your approval ahead of implementation.
WAYCOM Technology provides clients with unique ticket number for each service. Client is able to track and inspect our service quality with this number. We will highly appreciate your participation to share your advices and evaluations with us on every delivered service.
Illustration outlines standard service process of WAYCOM Technology. If you have any requires on this, please kindly inform us. We will collaborate with you to offer customized solution upon your particular demands.