Contact Center Solutions and Applications have transformed the way that business communicates with their customers, new technical developments and approaches such as SIP and unified communication show that this transformation has someway to go.
WAYCOM Technology's experience in delivering contact center solutions to leading organizations is testimony to the level of expertise and quality of solution that we can provide to you.
At WAYCOM Technology, we ensure that we understand your organizations culture, objectives and customers before we consider the most appropriate solutions; and by integrating communication channels and removing disparate system we can ensure that your contact center becomes more efficient and cost effective.
WAYCOM Technology believes that Contact Center are about improving operational efficiency, reducing operational costs and addressing customer demands. We can assist in the consultancy, design, installation and maintenance of your Contact Center.
AVAYA Contact Center Solution
The latest AVAYA contact center solution lets organizations enhance their contact centers with advanced customer outreach capabilities that increase the productivity of agents, drive new cost-efficiencies, and boost business continuity. This results in the completion of a higher volume of customer interactions yielding more satisfying customer experiences and improved business results.