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Nice Systems can help organizations with IP environments acquire more value from their telephone contacts by immediately recording, categorizing and storing them for compliance and quality purposes. The goal is to bring the benefits of contact center recording, review and analysis to potentially everyone who uses a telephone at their place of work.
  • ICE is the only certified AVAYA partner for logging and quality products-OEM partners since 1997.
  • AVAYA labs independently test and certify NICE solutions.
  • Single point of contact for service and support.
  • Joint R&D effort for timely product releases, enhancements and applications only available on the AVAYA/NICE platform.
  • Recording Customer and Operator conversation.
  • Provisioning for recording failure, propose double logging system.
  • NICE Logger holds real voice data.
  • CLS receives and merges NiceLog VOX information and AVAYA CT information.
  • Synchronize Primary and Secondary CLS DB.
  • Information Map for Query is created in CLS Database.
  • Call information retain 10 years.
  • Updates scheduling real voice data from NiceLog to EMC storage server.
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