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NICE Systems (NASDAQ: NICE) is the leading provider of Insight from InteractionsTM, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Advanced interaction analytics are performed on unstructured multimedia content - from telephony, web, radio and video communications. NICE brings the power of Insight from Interactions to IP contact centers, branches, and command and control centers. NICE's solutions are changing the way organizations make decisions, enabling them to proactively improve business and operational performance and address security threats. NICE has over 24,000 customers in 100 countries, including over 85 of the Fortune 100 companies.
Areas of Business
NICE Insight from Interactions solutions are used throughout the enterprise market, and across the whole range of security market organizations.
Contact Center and Enterprise Market
NICE is the market leader in providing fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions for contact centers and the enterprise. NICE solutions are designed to help organizations simplify their complex environment and focus on those actions that generate business impact. They allow organizations to take action at the right time, provide insight into customer and market dynamics and enable proactive business management. NICE interaction analytics, powered by a multi-dimensional solution and incorporating the broadest range of speech technologies and applications, help customers identify specific customer interactions and analyze their content. NICE provides cost-effective solutions that operate in VoIP, hybrid, and TDM environments for maximum flexibility and reliability.
Security Market
NICE’s next generation security solutions empower security personnel to detect, prevent and respond to threats in real-time, and to investigate and reconstruct criminal and security cases using video surveillance and control services, incident monitoring, and reconstruction solutions. NICE solutions provide a complete, unified, chronological, multimedia history of incidents implementing real-time video analytics, IP networking, recording and management for automatic threat detection, instant verification, event resolution and effective investigation. NICE provides advanced solutions for all four security market segments – homeland security and first responders, transportation, government and the private sector.
Customer Services
With more than 600 support professionals and 140 service partners around the world, NICE provides the highest quality of service to all customers, with complete life-cycle support – from discovery and requirements definition through success evaluation. NICE offers a wide range of global customer training and certification programs, designed to help customers get the very best out of their NICE solutions.
Leading Customers
NICE's solutions serve over 24,000 customers worldwide, including over 85 of the Fortune 100 companies.
Enterprise Sector
  • American Express
  • JP Morgan
  • Federal Express
  • Ford Credit (Ford)
  • CITI Bank Hong Kong
  • T-Mobile
Public Sector
  • New York City MTA
  • Los Angeles Police Department (LAPD)
  • Federal Aviation Authority (FAA)
  • Federal Communications Commission (FCC)
  • Dallas-Fort Worth Airport (DFW)
  • Eiffel Tower
  • European Space Agency (ESA)
NICE Web Site Link: http://www.nice.com
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