Overview
NICE, the acknowledged market leader with the industry’s largest installed base (23,000 customers world-wide), is proud to present NiceCall Focus lll, the ideal solution for contact centers that require high-quality, top-grade applications and advanced management tools on a highlyreliable platform at an affordable price.
NiceCall Focus lll offers small and medium contact centers a sophisticated yet simple to operate one box solution for total recording, as well as total recording with integrated quality monitoring (QM).
NiceCall Focus lll is the optimal solution for multi-site environments, supporting distributed and remote branch architectures, its open architecture allowing it to integrate effortlessly with existing infrastructures.
NICE offers the confidence that comes from a solution supplied by the acknowledged market leader, and NiceCall Focus lll provides the advanced capabilities that every call center requires, regardless of size.
THE SINGLE-SERVER, POWERFUL NiceCall Focus III OFFERS A WIDE RANGE OF BENEFITS:
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Long-term solution utilizing upon NICE cutting-edge PCI-based voice recording boards.
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Enhanced system security utilizing Microsoft Windows XP SP2, personal firewall and full integration with NICE privileges mechanism.
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Low total cost of ownership - Space-saving, fully-featured, long-term, single-box solution with low maintenance requirements.
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Easy integration with existing infrastructure.
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Flexible, user-friendly applications with intuitive user interface – get working faster and do more, more easily.
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Fast and easy access to and retrieval of calls.
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Integration with centralized enterprise storage, using NICE Storage Center, makes NiceCall Focus lll the ideal solution for distributed sites.
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Tool-free maintenance for cheaper long-term use.
MAJOR NEW NiceCall Focus III FEATURES INCLUDE:
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New cutting-edge NICE PCI board technology.
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Advanced Quality Monitoring applications.
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Up-to-48 channels per unit.
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Unmatched on-line capacity - up to 50,000 hours. standard with default G.729 compression.
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Mixed interface support - recording analog and digital interfaces in the same box.
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Extended redundancy options including RAID1 in addition to the redundant power supply and dual archiving options.
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Optional CDR/CTI integration with major switch vendors.
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Open architecture - Runs on Window XP professional with SP2, SQL 2000, industry standard G.729 compression.
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Tool-free maintenance enabling reduced Mean Time to Repair (MTTR). |
